Ocwen Financial Solutions
About Company:
Ocwen Financial Corporation is the largest independent mortgage agent in the United States and the fourth largest global service provider of mortgage. Ocwen is publicly traded (NYSE: OCN) and is widely recognized in government circles , industry, community and media as a leader in foreclosure prevention, primarily through loan modifications. in recent years, Ocwen has experienced significant growth in its loan service portfolio and market capitalization, largely due to the successful integration of service platforms acquired from major financial institutions.
Make a difference by working in this field, in full dynamic growth area for one of the most innovative and fastest growing companies in the industry of managing mortgages. As an Ocwen employee, you will work alongside highly motivated, well-trained peers who share your passion to provide the best possible service to our customers. The position offers opportunities for advancement and a competitive salary.
Roles & Responsibilities:
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Create and Manage inbound/outbound campaigns as
per the defined process of Ocwen
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Document processes and any changes with respect
to dialer operations and strategy
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Develop checklist for all campaign related
activities and monitor it on daily basis
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Act as a liaison between operations and support
group to raise and communicate any potential issues to the appropriate parties
involved
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Managing dialer performance metrics to
world-class standards, including and not limited to Outbound and Inbound
Metrics such as Abandonment Rate, Average Speed of Answer, Idle Time,
Penetration and Abort Rate
Key Result Areas:
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Operate outbound strategies that increase
contact %
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Meet Compliance rules and FDCPA calling
requirements
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”Best Time To Call” file listing and Calling
adherence
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Monitor and maintain penetration rates on
campaigns
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Listing manual campaigns and ensuring the loan
accounts are loaded before start of shift
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Agents’ workgroup and skill assignment and
verification
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Monitor RTA to check any deviations
Qualification Eligibility:
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Bachelors or Master degree
ü
1+ years of experience in Dialer/Campaign
management
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Excellent communication skills
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Mortgage/Collections/Call Center experience
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MS Excel VBA/MIS/SQL/data analysis experience an
added advantage
For more details visit: www.ocwen.com
